| As your point of contact at AIG General China, our dedicated Customer Service Group provides you with quality service and professional assistance for all your insurance service related needs. Whether you are looking to purchase insurance products for you and your family, or your company, the Customer Service Group remains committed to handling your servicing needs.
Our Customer Service Group aims at establishing a one-stop service platform to cater to our customer's needs, with a comprehensive range of insurance services and preferential offers, providing our valuable customers with total peace of mind. This includes providing assistance with the following services:
Dedicated Service Counters to support
- Insurance applications
- Claims Notifications and handlings
- Quotation
- Policy Renewals
- Cancellation & Endorsements
- Payment acceptance and official invoice issuance |
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Call Services for
- general inquiries and claims notification support
- Notification services via mobile phone short messages
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Our Customer Service Group can also introduce our valuable customers to appropriate experts from AIG General China for specialist advice and tailored insurance related solutions covering an extensive range of commercial and consumer insurance services : |
| Commercial Line |
Consumer Line |
Property
Casualty
Marine
Construction and Energy Risks
Special Financial
Small Business Solutions
Special Risks Solution |
Travel Insurance
Accident Insurance
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Customer Service Centre/Group- You receive convenient access to our comprehensive range of insurance services, in recognition of your value to us whenever and wherever you choose to contact us.
Visit our Customer Service Centre:
Mon - Fri 9:00 am-5:30 pm at 14F, Bank of China Tower, 200 Yincheng Road Central, Pudong, Shanghai P.R. China or
Simply call 800 820 6019 (or if you call via mobile : 86- 21-5037 2250) Mon ¨C Fri 9:00am ¨C 5:30pm or Customer Service E-mail: CS.AIUSH@AIG.com
to learn more about our Insurance services.
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